Accessibility Statement

Last Reviewed: September 30, 2026

ShopRates wants visitors to be able to use our website and understand their financing options. We work to make our pages, forms and tools accessible to people with different abilities, devices and assistive technologies. If you encounter a barrier, please tell us so we can help you complete your task and improve the site.

Get help or report a barrier

If you cannot access information, submit a form, use a calculator or complete another task on ShopRates.com, contact us at apply@shoprates.com or call (888) 396-7284.

Tell us what you were trying to do and how we can respond. You do not need to tell us about a disability or provide medical information to request help.

If your issue concerns a financing inquiry, tell us whether you need the information in a different format or help with a specific step. A request for accessibility help does not by itself submit a financing application or authorize marketing calls or texts.

Information that helps us investigate

It can help to include the page URL, a brief description of the problem, the device and browser or assistive technology you used, and the date you experienced it. Share only what you are comfortable providing.

Please do not send account credentials, bank statements, Social Security numbers or other sensitive financial information through a general feedback form.

Our accessibility work

We use the Web Content Accessibility Guidelines, version 2.2, Level AA, as a design and testing goal for new and updated website content. We review common tasks such as navigating menus, reading funding information, completing forms and using interactive tools. We test with automated checks and manual keyboard and assistive technology review.

Accessibility is an ongoing process. Some content or features may still present difficulties, including integrations supplied by other companies. Reporting a problem helps us investigate and prioritize a fix.

Third party services and documents

Some ShopRates features may involve tools operated by third parties, such as embedded application services, verification tools, scheduling interfaces or linked provider sites. We may not control every part of those services, but we want to know when they prevent you from completing a ShopRates task. We will work to identify a way to provide the information or assistance you need through an available channel.

If a document or downloadable file is difficult to use, contact us and identify the file or page. We will review the request and provide an accessible alternative when one is available.

What happens when you contact us

We review accessibility reports and requests for assistance and route them to the team responsible for the affected page or process. We may follow up if we need more detail to understand the issue.

If you need immediate assistance with an inquiry, call the verified number above and explain the task you are trying to complete. A call is an additional route; you can still report a website barrier without calling.

For information about how ShopRates handles information you submit, see our Privacy Policy. For communication choices, see our TCPA Consent Disclosure. For website use, see Terms of Use. You can also use our Contact page for general questions.